Reservation & Confirmation

1. Bookings for all Wonder Star Tourism experiences — including desert safaris, city tours, attraction tickets, water activities, and aerial adventures — can be made through our official website, authorized travel partners, or our customer support team.
2. A valid email address and active contact number are required at the time of booking to ensure smooth communication and confirmation.
3. All reservations are subject to availability. A booking is considered confirmed only once payment has been successfully processed.

Payment Terms

1. Full payment must be completed at the time of booking to guarantee your reservation.
2. We accept payments via credit/debit cards and other secure payment options available on our website.
3. For group bookings, corporate packages, or special event arrangements, please reach out to our customer support team to discuss custom payment options.

Cancellation & Refund Policy

1. To request a cancellation, refund, or change to any Wonder Star Tourism booking, please follow the steps below:
2. All cancellation or amendment requests must be submitted in writing through the same channel used for booking (WhatsApp or Instagram Direct Message).
   Refund eligibility is based on how much notice is given before the scheduled tour time:
3. 24 hours or more before departure: 100% refund*
   Between 12–24 hours before departure: 50% refund*
   Less than 12 hours before departure: No refund
4. *A 5% bank processing fee applies to all refunds.
   Departure times are shared with the customer at the time of booking confirmation.

Rescheduling

1. Requests to reschedule a booking must be made at least 24 hours prior to the originally scheduled tour time.
2. Rescheduling is subject to slot availability at the new requested time.
3. Once a booking has been rescheduled, it is no longer eligible for a refund if cancelled afterward.

Tour Participation Requirements

1. All participants must meet the age, health, and fitness requirements listed for their specific tour or activity.
2. Guests are required to follow all safety instructions provided by Wonder Star Tourism guides and staff throughout the experience.

Liability & Insurance

1. Wonder Star Tourism is not liable for the loss, theft, or damage of personal belongings during any tour or activity.
2. Guests are encouraged to arrange personal travel insurance prior to participating in any tour.
3. Wonder Star Tourism reserves the right to deny participation to any individual deemed medically or physically unfit to safely take part in a tour.

By completing a booking, customers confirm that they have read, understood, and agreed to the terms outlined in this Booking Policy. Wonder Star Tourism reserves the right to update or amend this policy at any time without prior notice. We recommend reviewing this page periodically for the latest terms.

Wonder Star Tourism values its customers and is committed to fair and transparent service. If you have any concerns regarding this policy or your booking, please reach out to us — we’re happy to help resolve any issue.

WhatsApp: +971 55 889 7549
Email: Wonderstar717@gmail.com

VIP Buggy Rental Terms & Conditions

1. (Applies specifically to self-drive buggy rental bookings)
2. Full rental payment must be made in advance before the rental period begins.
3. Rented buggies/bikes must only be operated within designated, authorized zones.
4. Vehicles must not be used in any manner that disturbs or endangers other guests or the public.
5. The renter assumes full responsibility for any injury or harm caused to themselves or others while operating the vehicle.
6. Wonder Star Tourism does not provide insurance coverage for accidents occurring during the rental period.
7. Any damage to the vehicle upon return will be charged to the renter based on repair or replacement cost.
8. The named renter on the booking invoice remains liable for any damage or incident, even if the vehicle was operated by another individual.
9. Late returns will incur additional delay charges.
10. If a vehicle is taken outside the authorized zone upon special request, the renter is responsible for returning it; failure to do so will result in recovery charges.
11. In the event of a vehicle rollover — regardless of whether damage occurs — a penalty fee of AED 5,000 will apply.

By confirming this rental agreement, the renter accepts and agrees to comply with all terms and conditions listed above.